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TECHNICAL SUPPORT POLICY
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NOTE: This policy replaces any previously published policies.

BEFORE CONTACTING TECHNICAL SUPPORT - Look in the online help 
(open the Help menu and choose Help Topics) or check the 
Frequently Asked Questions in the Support section of the 
MySoftware Web site (http://www.mysoftware.com) for answers you 
cannot find in the manual. Both the online help and the Web site 
have information, such as helpful hints and last minute 
information, that may not have been available when the manual was 
printed.
 
TECHNICAL SUPPORT POLICY - Technical Support is available on a 
pay-per-incident basis. An incident is a single question or problem, 
regardless of how many contacts it takes to resolve. If you have 
additional questions or problems that are unrelated to the initial 
issue, these will be regarded as separate incidents and will be 
charged separately.

MySoftware’s goal is to provide powerful, low-cost software 
solutions to home office and small business users. We have chosen 
not to include technical support costs in the price of our software. 
Calls to our support lines are toll calls to help us provide great 
service while keeping our prices low. Sorry, we cannot accept 
collect calls or calls from other than registered owners.

BEFORE YOU CALL - Please have your credit card ready, the program 
running and your serial number available. Your serial number is 
located on the program diskette, on the CD envelope, or you may be 
able to display it in the program (open the Help menu and choose 
About). If you received an error message while using the program, 
please provide the exact wording of the message.
 
Technical Support
at $12.95 per incident 
500-288-8583

Technical Support Hours
Monday through Friday, 6:00 A.M. to 5:00 P.M. Pacific Time
(Holidays excluded)

How to pay for support:  You can pay for support at the time of your 
support request by giving us your credit card number and the serial 
number of the product, or you can send a check to pre-pay for support. 
When we receive your check, you will be notified by our Customer 
Service Department that you can call the above number for support on 
one incident. Please make your check payable to MySoftware Company in 
the amount of $12.95. Make sure that you include the product name, 
your serial number, and your daytime phone number on the check. Mail 
the check to: 

MySoftware Company
Attn: Technical Support Manager
1259 El Camino Real, Suite 167
Menlo Park, CA 94025.

NOTE: This policy is subject to change without notice. Support services 
will be charged according to the prices, terms, and conditions in place 
at the time the services are used.